Welcome to Southside Tech Services!. We’re committed to protecting your privacy and being transparent about the personal information we collect, how we use it, and with whom we share it.

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1. Information We Collect

• Contact details: name, email address, postal address
   

• Device information: IP address, browser type, operating system
   

• Service details: repair history, diagnostic logs, support session records
   

• Communications data: SMS mobile number, message timestamps
   

2. How We Use Your Information

• To deliver services: schedule and perform remote repairs and diagnostics
   

• To communicate with you: send appointment reminders, diagnostic results, and important updates via SMS, email, or phone
   

• To improve our services: analyze usage patterns and support requests
   

• To comply with legal obligations: recordkeeping for warranties and regulatory purposes

• To update you on new deals or gauge your interest in future services

 

3. Who We Share Your Information With

• Third‑party service providers (e.g., SMS gateway, remote‑support platform) solely to facilitate service delivery
   

• Legal and regulatory authorities, if required by law
   

• Never sold or rented to marketing companies
   

• SMS consent is not shared with third parties or affiliates for marketing purposes.

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4. SMS Consent and Opt‑Out

By providing your mobile number and opting‑in, you authorize us to send you SMS messages related to your service. This includes messages related to responding to previous service tickets, troubleshooting, status updates, and requests for service reviews from Southside Tech Services, LLC.

 

Reply STOP to opt-out or by contacting us at help@southsidetechservices.com.; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. SMS consent is given on our Contact Us page here: www.southsidetechservices.com/contact-us.

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5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, or destruction.

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6. Your Rights

• Access & Correction: You may review or update your personal data.
   

• Deletion: Request deletion of your data, subject to legal retention requirements.
   

• Withdrawal of Consent: You can withdraw your SMS consent at any time; doing so won’t affect past communications.
   

7. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date at the top will reflect any changes.

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8. Contact Us

If you have questions or concerns about this Privacy Policy, please email us at help@southsidetechservices.com