Our Humble Beginnings
Jacob Cook started the business in February 2017 in an attempt to gain hands-on IT experience with the end goal of work at the Microsoft datacenter in Boydton, VA. The business began as a home-based operation but eventually moved to Crossroads Emporium run by Jacob’s parents, Don and Dana Cook. The business provided some supplemental income as well, but was finally filled as an LLC in December 2022.
Our Story
After forming the business as an LLC, Jacob hired some coworkers from the Southern Virginia Higher Education Center who were all graduates of the IT Academy. Roles included IT Support Specialist and Junior Full-Stack Developer.
After years of using complex Excel spreadsheets and off-the-shelf issue-tracking systems, we launched a custom ticketing system called ServiceScout in February 2023, roughly 6 years after the start of the business.